Refund policy

NNOS Webshop Return Policy

At NNOS (www.nnos.shop), we strive to provide our customers with the best products and services. However, we understand that sometimes things don’t go as planned. If you are not completely satisfied with your purchase, we are here to help! Below is our standard return policy.
1. Return Eligibility
You may return most items within 30 days of the purchase date for a full refund or exchange, provided they are in their original condition, unused, and in their original packaging. This includes:
•    Unopened and unused items
•    Products in their original packaging, with tags still attached
•    Items returned within the return window
2. Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
•    Personalized or customized items
•    Items marked as final sale
•    Downloadable software products
•    Gift cards
3. How to Initiate a Return
To initiate a return, please follow these steps:
1.    Contact our customer service team at nooknestonlinestore@gmail.com within 30 days of your purchase.
2.    Provide your order number and details about the item(s) you wish to return.
3.    We will guide you through the return process and provide you with a return shipping label if applicable.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert value], as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once we receive your returned item, it will be inspected to ensure it meets our return policy. You will be notified via email regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-12 business days.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired item.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at nooknestonlinestore@gmail.com. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us:
•    Email: nooknestonlinestore@gmail.com
Thank you for shopping at NNOS! We appreciate your business and hope you enjoy your purchase